Privacy Policy

Purpose of this privacy notice

To inform you how we look after your personal data when you visit our website, regardless of where you visit it from.

To inform you of your privacy rights and how the data protection law protects you.

To inform you how collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, use our contact us form, use our tour booking form, purchasing a product or service or take part in a competition.

We advise you to read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements our other policies and is not intended to override them.

This website is not intended for children and we do not knowingly collect data relating to children.

Data controller

Ian Rutherford is the controller and responsible for your personal data (collectively referred to as Travel England Tours, “we”, “us” or “our” in this privacy policy). Our contact details are:

For all data control matters contact our Data Controller using these details: admin@travelenglandtours.com ,

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policy statements.

When using a third party link on our website, we encourage you to read the privacy policy of the third party website visited.

PERSONAL DATA INORMATION WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person is able to be identified.

We may collect, use, store, transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data including First Name, Last Name, Username, Title.
Contact Data including Billing Address, Delivery Address, Email Address, Telephone Numbers
Aggregated Data including statistical or demographic data which we may collect, use and share for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does notdirectly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (eg race,ethnicity etc), nor criminal conviction or offences information.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you enquire about or book our services
Submit booking forms or contact forms via our website
Subscribe to our service or publications
Provide a review of our services either directly to us or via a 3^rd party website
Enter a competition, promotion or survey
Photographs whilst using our services on a tour (with your prior permission)
Request marketing information to be sent to you

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Usually, we will use your personal data in the following circumstances:

Performance of Contract: eg processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest: eg in interest of our business in conducting and managing our business to enable us to give you the best service. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with a legal or regulatory obligation: eg processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Usually we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via the contact details in the data control section near the top of this document.

PURPOSES FOR USING YOUR PERSONAL DATA

Below is a list all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To process your query	(a) Identity(b) Contact	Performance of a contract with you
To process and deliver your booking including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us(c) Booking third party attractions	(a) Identity(b) Contact(c) Financial(d) Transaction	(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you including:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey	(a) Identity(b) Contact(c) Profile(d) Marketing and Communications	(a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (keeping our records updated and to study how customers use our products/services)
To administer and protect our business and this website	(a) Identity	(a) Necessary for our legitimate interests (for running our business,

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We have established the following personal data control mechanisms:

Promotional offers from us : We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing : We will not share your personal data with any company outside of Travel England Tours.

Opting out : You can ask us or third parties to stop sending you marketing messages at any point in time.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.

Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

WHO WE SHARE/DISCLOSE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties who provide additional services for our business, such as additional drivers or guides
External Third Parties Services eg PayPal for invoice purposes, or attraction bookings if requested for us to prebook on your behalf.
Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFER OF INFORMATION

We share your personal data within the company. This will involve transferring your data outside the European Economic Area (EEA).

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguards.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your personal data is only available to employees, agents, contractors and other third parties who only have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

If we suspect a personal data breach we will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers for seven years after the relevant tax year for tax purposes

In some circumstances you can ask us to delete your data. See below: Your legal rights

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request that your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable eg where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable eg where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us using the contact details under the Data Controller section near the top of this document.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure meant to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO OUR PRIVICY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 13/05/19

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

CONTACT FOR QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Protection Officer on the above details.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK tel: 03031231113 or via email https://ico.org.uk/global/contact-us/email/ .